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Warranty Return Policy

Procedures for Warranty Returns

  1. Please visit the vendor list if your product that is to be serviced can be dealt directly with the vendor, The vendor contact numbers are listed below. Normally it is much quicker to return to the vendor for warranty.
  2. Make sure that the product you send back to us is faulty, as we may charge a labour fee if there's no fault found with the product. Our experience shows that 30% of the goods sent back to us are not faulty.
  3. Please submit your warranty request:
    • Please apply RMA via Request New RMA under MY ACCOUNT.
  4. We will then issue you an RA number. You must include the RA number clearly visible on the outer packaging.
  5. As soon as your product is repaired or replaced, we will send it back to you at our own cost.
    Refund will be offered if the product is not of merchantable quality, does not fit the description provided, or is unfit for its purpose.
  6. All products returned for repair will be accepted under the terms of the warranty agreement, as stipulated by the manufacturer.
    Goods returned for warranty are accepted subject to inspection of the manufacturer and/or the authorised repairer agent.
    You may check the status of your goods returned by using this link:
    Refund will be offered if the product is not of merchantable quality, does not fit the description provided, or is unfit for its purpose. 

Damaged Product In Transit

Please read the following carefully for the claim of the damaged goods in transit.

  1. Ensure if any damage has been incurred in transit, customer MUST mark as DAMAGED GOODS prior to signing on the Proof of Delivery docket.
  2. Consignments where inspection prior to signing off to the driver is not possible, MUST mark Subject to Inspection, and the matter MUST be reported to the courier via the numbers below within 24 hours of delivery.
  3. Keep the goods in question in case the courier need to inspect and / or salvage.
  4. Evidence of damage of goods and packaging internally and externally, ie take photos
  5. Ensure to make a note of who you speak to and try to get the case number or reference number for the incident from the courier.
  6. After all the above are done, email to ra@skycomp.com.au with any of the reference given to you by the courier company and wait for us to issue you the RA#, then you can return the item to us and we will claim for the insurance from the courier company.
  7. Once the claim have being lodge and approved, we'll ship out a replacement to you as soon as possible.
  8. Please be informed that unless all the above procedures and notations are made, the claim of the damaged good will be rejected.

Returning Goods Address

All goods are to be returned, in a suitable shipping container and with the RA number clearly visible on the outer packaging to:

RA # (Your RA Number)
RA Department
SKYCOMP TECHNOLOGY
Suite 20 Level 2
301 Castlereagh St
Sydney NSW 2000

 

Warranty Statement

All Products come standard with one year manufacturers' warranty unless otherwise stated.

All new PCs comes standard with 1 year Return to Base Warranty.

A maximum of 30% restocking fee may apply if the product is not faulty and demand refund.

Non-faulty product does not include any product which is not of merchantable quality, does not fit the description provided, or is unfit for its purpose. Full deposited funds may not be refunded if you wish to cancel your order.

SKYCOMP TECHNOLOGY will not accept and replace any damaged goods caused by misuse or improper handling.

Labour and delivery (to and from) will be charged if goods returned found not faulty.

Software is non-refundable once opened, unless faulty, does not match the description or is unfit for its intended purpose (please confirm that your hardware meets the software minimum requirements before ordering). Servicing and maintenance are covered with 90 days warranty only.

Networking and software error is not warrantable.

Charges may incur for networking repair due to human error.

SKYCOMP TECHNOLOGY are not responsible for any loss or damage that occurs to any product whilst in transit.

Goods Returning For Credit/Refund

If a product is faulty, does not match the description or is unfit for its intended purpose a refund may be available upon request.

However SKYCOMP reserves the right to confirm the unsuitability of the product before a refund is issued.

under ACCC guidelines for refunds of goods under warranty claims - specifically the ACCC quotes as follows on their web site :

"If the goods being returned have had a fair amount of use then you may be entitled to a partial refund only or to repair the product instead"

Defective items within the DOA period of 7 days, take 2-5 business days for us to process and ship the replacement item to you.

Defective items returned for warranty after the DOA period generally take 2-4 weeks to be sent back to the manufacturer for repair or replacement.

Please also note that incompatibility is NOT a fault. We cannot ensure what you purchased is compatible with what you have existing.