Skycomp Online Store is open Coronavirus (COVID-19) update

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Important Update about COVID-19

Update: 06/05/20 10AM

Delivery Network Delays
Australia Post and StarTrack are experiencing delays during this demanding time. These delays can be up to a few days, and we ask that you bear with us during this challenging time. 

Order/Sales Processing
- No delays on order processing (most orders are shipped out within 24 hours of ordering)

RMA Processing

- There may be delays in warranty processing due to COVID-19 affecting the supply chain. This will take anywhere between 2-10 weeks during this period.

"CHANGE OF MIND RETURN"
No longer accepting change of mind returns until further notice

Due to current unprecedented circumstances and individuals bulk buying for the purpose of reselling at profit, and uninformed panic buying, as per the same policy being engaged by major supermarkets, we will unfortunately not offer change of mind refunds and returns under any circumstances, in complete compliance of Australian Consumer Law.


Thank you for your support and patience during this time.

SKYCOMP TEAM


Update: 27/03/20 7AM

Due to the COVID-19 outbreak we have temporarily closed our Silverwater NSW Click & Collect service until further notice to ensure the safety of our customers and employees during this time.

All our products are available for delivery only at this moment to minimize any non essential travel.
Skycomp Online Store is open as usual, and will continue to remain open unless we receive further advice from the government.
All orders are continuely processed and despatched without any delay as we have allocated additional resources to address these demands.

Important not about our temporary changes to our policy:
No longer accepting change of mind returns. Please make sure any purchases are the correct ones.

On behalf of our entire team we would like to take this opportunity to thank you for your continued support and to wish you and your family the best. We're all in this together, stay safe.

From SKYCOMP Team


Update: 23/03/20 10AM

Dear SKYCOMP customers,

As you are well aware, by now Covid-19 is spreading rapidly around the world.

The safety and wellbeing of both our staff and customers is our highest priority. 

Due to a high volume of enquiries and orders, as well as COVID-19 management plan/procedures, there will be delays on contacting us via Live Chat / Phone Calls. 
Feel free to send us an email at [email protected] at any time.

More than 95% of our orders are still being processed/shipped out the same day during this period.


Below changes will take effect immediately from Monday 23rd March 2020 and continue until further notice:

Business Operation Hours:
Live Chat hours will remain unchanged: Monday - Friday 10AM - 5.30PM
Customer Service Hotline hours will remain unchanged: Monday - Friday 10AM - 5.30PM

"Change of Minds" return policy
SKYCOMP will be suspending all change of mind returns until further notice.
No longer accepting change of mind returns. Please make sure any purchases are the correct ones.

Australia Post and StarTrack Express delivery:
To minimise the risk of contracting or spreading coronavirus, all parcels be it at a post office or at a residence, will no longer require a signature for delivery or collection.
In all cases, whether a driver or postie delivers to the door or a customer goes in to their local Post Office to collect a parcel, our staff member will ask and record the customers name and sign on their behalf
The customer will still need to be present for this to occur, but contact will be minimised by either leaving the parcel at the door until the driver or postie has left the premises or left for the customer to pick up on the counter
If no one at the premises, the courier will still leave a card as per normal